Charred Wooden Cross

RETURN, EXCHANGE POLICY, CANCELLATIONS, AND REPLACEMENTS

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy/Cancellations

Custom Items/Flags are non-refundable. We can not allow the cancellation of an item, as all items are made to order. We have time and resources that have already been allocated to processing an item from the time an order is placed.

Non-Customized Item(s) and Stock Items are subject to a 15% cancellation fee.

Returns and exchanges will be accepted up to 10 days after the receipt of the item, fees may apply in some cases at the discretion of the company. Clearance and custom items cannot be returned under any circumstances. 

Should you experience any issue receiving your order, please reach out to us with a picture of the item and box you received at dow.james@yahoo.com within 10 days of receiving the order. Once 10 days have passed since the receipt of the item, we will no longer issue replacements.